Privacy Policy

About this website

Epiphany Memorial Keepsakes & Printing operates this website to provide information about personalized memorial products and receive customer inquiries. For questions about this policy, contact epiphanygraphix@gmail.com.

Information we collect

When you submit an inquiry or custom-order request, we may receive the name, email address, phone number, project details, preferred dates, and other information you voluntarily provide. If photo or document upload features are enabled later, they may collect files you choose to send.

How we use information

We use submitted information to answer inquiries, prepare project estimates, communicate about requested work, deliver approved services, maintain operational records, and help protect the website against misuse. We do not ask you to provide payment card numbers through an inquiry form.

Orders and payment information

Our online store is being configured. If payments become available, checkout may request billing, shipping, order and payment details. Payment providers handle payment-card processing under their own security and privacy practices. Customers will see the applicable payment options before checkout.

Site technology and service providers

The site is hosted by Hostinger and uses WordPress, Jetpack and WooCommerce. These systems, and any additional services configured later, may process technical information such as IP addresses, browser details, cookies, order information, or form submissions to operate the site, prevent abuse and support its features.

Cookies

WordPress and WooCommerce can use cookies and similar technologies to support site functions such as shopping carts, account sign-ins, saved preferences and security. Third-party services may set additional cookies if enabled. You can manage cookies through your browser settings, though some features may not work as expected when cookies are disabled.

Sharing and retention

Information may be available to our website hosting, commerce and communication service providers when necessary to run the website or fulfill an inquiry or order. We retain records as reasonably needed for operations, legal obligations, dispute resolution and security; specific retention periods may vary by type of record and applicable law.

Your choices and requests

To ask about the personal information associated with your inquiry, request a correction, or request deletion when appropriate, contact epiphanygraphix@gmail.com. We may need to verify your request and retain some records when legally required.

Security and sensitive information

We take reasonable steps to protect the information submitted through the website, but no website or internet transmission is completely secure. Do not submit Social Security numbers, payment card details, medical records or other highly sensitive information through general contact forms.

Memorial order questionnaires and uploads

When families or funeral home representatives use our memorial intake pages, the information submitted may include the names and dates of deceased people, names of living relatives, personal memories, service details, photographs, and Word or PDF documents. We use this information only to review and prepare the requested memorial projects and communicate with the requester. The submitter confirms that they are authorized to share these materials.

Files uploaded through the dedicated memorial intake system are stored outside the website’s public directory and are made available to authorized WordPress staff through an administrative review area. The intake does not accept payment-card details. Submission information and files are retained for project handling and business records and can be removed by authorized staff when no longer needed, subject to applicable requirements. Contact us to request a review or deletion of personal information where appropriate.

Changes to this policy

We may update this policy when our services, technology or legal obligations change. The effective date at the top will reflect the latest version. Please review it periodically.