Frequently asked questions.

A few useful answers before you begin your memorial order.

ORDERING & DESIGN

How do I start an order?

Visit Custom Orders. Choose to upload photos and documents or complete the guided obituary questionnaire. We’ll review your request and confirm specifications, pricing, proofing, and timing.

Can families and funeral homes upload many photos at once?

Yes. The secure upload form accepts up to 60 photographs and 10 PDF/Word documents. Each file can be up to 30 MB, with a combined limit of 500 MB per request. Availability also depends on your device and server connection.

What if the family does not have a written obituary?

Use the guided obituary questionnaire. It asks about the person’s name, important dates, parents and relatives, childhood, education, career, accomplishments, meaningful memories, and funeral arrangements. You may leave optional items blank and upload photos separately if you have them.

Can I request a custom design?

Yes. Share colors, design inspiration, photographs and the type of tribute you have in mind.

Do I approve the design before printing?

We plan to provide a review and approval step before printing. Exact proofing and revision terms are confirmed with each order.

Can I order several coordinated products?

Yes. Ask about creating a cohesive collection with programs, remembrance cards, fans and other keepsakes.

Where are prices and minimum quantities?

We’re finalizing online pricing. We currently discuss estimates, quantities and production details through a custom quote.

How quickly can you complete an order?

Timing depends on the product, quantity, artwork readiness, proof approval and availability. Please include your requested completion date when contacting us.

Do you ship orders?

Delivery, shipping and pickup arrangements are confirmed individually as part of the order discussion.

What information should I prepare?

Have the person’s preferred name, key dates, service information, requested photographs, obituary or tribute wording, and approximate quantity ready if available.

How do I contact the studio?

Email epiphanygraphix@gmail.com or use our Contact page.